Terms & Conditions

 

1.1. If you engage Jacob's Consulting for its goods and services you hereby accept and agree on these Terms and on any other terms and conditions presented to you online, through the application or in-store. 

 

1.2. You hereby warrant and represent that you have read and familiarised yourself with these Terms as well as any other terms and conditions presented to you prior to engaging with Jacob's Consulting for the goods and services and therefore indemnify Jacob's Consulting for any loss, harm and/or damage.

 

2. DELIVERY OF GOODS AND SERVICES 

 

2.1. Jacob's Consulting shall ensure the delivery of its goods and services to you in a timeous fashion and at a reasonable industry standard. 

 

2.2. Jacob's Consulting shall only make delivery of any selected goods and services once it has received confirmation that payment has been successful. 

 

3. PAYMENT FOR GOODS AND SERVICES 

 

3.1. You may make payment in the following manner: Visa or MasterCard credit and/or debit cards; or an Electronic Funds Transfer into Jacob's Consulting bank account, which shall be provided on request. 

 

3.2. All payments shall be made via Jacob's Consulting chosen payment gateway (in its sole and absolute discretion) as indicated on the Website. You are encouraged to familiarise yourself with the security policy and terms and conditions of the chosen payment gateway. 

 

4 REFUND AND COMPLAINT POLICY 

 

5.1. Cancellation prior to the delivery date shall be dealt with in accordance with the cancellation and termination clause below. 

 

5.2. Should you have a complaint regarding the sub-standard delivery of the goods and services, such complaint shall be processed as follows: 5.2.1. within 5 (five) days of the provision of the goods and services provide written notice to Jacob's Consulting detailing the reasons for such complaint (“Complaint Notice”); 5.2.2. thereafter, Jacob's Consulting shall within a period of 5 (five) days of receipt of the Complaint Notice conclude an investigation of the complaint (“Investigation”); 5.2.3. within 3 (three) days of concluding the Investigation, should Jacob's Consulting in its reasonable opinion conclude that there has in fact been a sub-standard delivery of goods and services, Jacob's Consulting shall refund you for the relevant payment within 30 (thirty) days of such determination; and 5.2.4. should Jacob's Consulting in its reasonable opinion conclude that the complaint is without merit, it shall not refund You

 

5 CANCELLATION AND TERMINATION 

 

Subject to the membership service agreement, 

 

5.1. For members, cancellation and termination shall be dealt in accordance with the membership service agreement. 

 

5.2. For non-members, the following terms and conditions shall apply to the cancellation prior to the delivery date: 5.2.1. if more than sixty (60) days prior to the delivery date of goods and services, the deposit and the booking fee; 5.2.2. If less than sixty (60) but more than thirty (30) days from the delivery date of goods and services, the deposit and two times the booking fee; 5.2.3. If less than thirty (30) days from the delivery date of goods and services, the deposit and two times the booking fee. 

 

5.3. If you breach any of these Terms and fail to remedy such within 5 (five) days of written notice from Jacob's Consulting, Jacob's Consulting shall be entitled to terminate this legal relationship with you and notwithstanding any other remedy available in law, claim any damages suffered as a consequence of such breach. 

 

 

GENERAL 

 

 You acknowledge that, in agreeing to these Terms, you do not do so on the basis of, and you do not rely on, any representation, warranty or other provisions except as expressly provided in these Terms or the member service agreement, and all conditions, warranties or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law. 

 

Any agreement pursuant to these Terms is deemed to have been concluded in the Republic of South Africa and shall be governed by the laws of the Republic of South Africa. 

 

 If any provision in these Terms shall be or become invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and such provision shall be ineffective only to the extent of such invalidity, illegality or unenforceability. 

 

You shall not be entitled to cede and/or delegate any or all of your rights and/or obligations under these Terms without our prior written consent. Jacob's Consulting shall be entitled to cede and/or assign and/or delegate any or all of its rights and/or obligations under these Terms without your prior written consent.